I was thinking about this today as I was switching over my phone account to a different provider.
"I am totally reliant on this guy.
He needs to get all my phone stuff transferred over to my new phone because I don't want to do it later.
He needs to figure this out.
I will wait awhile longer because what a pain to do this at home later.
He knows the tricks of the trade!
Whew, one less thing I will have to do."
Okay, albeit I was there for more than 2 hours while I waited for all my data to transfer. But when I left it felt good that I didn't have to spend 4 hours figuring it all out by myself. (and I am thankful that I can just grab my laptop and work anywhere!)
The point is - this is now one less thing I have to worry about.
Are you customers reliant on you to figure out things so they have one less thing to worry about?
Are you meeting their expectations? This is why they came to you in the first place. So they wouldn't have to worry about X problem.
How have you proactively solved your customers problems today?
In case you too, were either a) hanging out the in phone store all day OR b) proactively solving customer problems; here is what you missed this week!
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